Ethel & Po

Terms and Conditions, Cookie Usage and Privacy policy


Ethel & Po Terms and Conditions

The following Terms & Conditions are set out to be clear and, above all ensure you are happy with your purchasing experience

Products

Ethel & Po have made every effort to display the products as accurately as possible. But we cannot guarantee that the colour represented on your screen is 100% accurate.

All our natural stone items will differ slightly in colour, size and shape as not two stones are the same.

Products are subject to availability. You will be notified if your chosen product is unavailable. We will inform you of unavailability by e-mail as soon as possible, and offer you the following options:

  • A time frame for new stock
  • A similar alternative item
  • A full refund

Prices

All prices are inclusive of VAT.

Delivery

Within the UK, the prices are as outlined on our delivery page.  For deliveries overseas, please contact us for more information on cost.

Returns

We know you will be delighted with your purchase. However, in the unlikely event you are unhappy with your item, please inform us within 7 days of receipt if you wish to make a return or if there is a problem with the order, giving us the details of the order and the Items you wish to return.  We will then email you with an authorisation to return, with details of the return address.

A full refund will be made upon receipt of the returned goods and within 30 days of notification.  Please ensure you get a proof of postage when returning any items.

PLEASE NOTE: No refunds are available on pierced earrings for health and hygiene reasons.

Payments

Ethel & Po operates a secure on-line processing system provided by Stripe.

 

 Ethel & Po cookie useage and privacy policy

Cookies

What are cookies?

Like the majority of websites, Ethel & Po use cookies. Cookies are messages stored by your web browser as text files that pass information back to web servers every time the browser requests a page from the server.

Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete Ethel & Po cookies having visited the site. Alternatively, you should browse the site using your browser’s anonymous usage setting (called “Incognito” in Chrome, “InPrivate” for Internet Explorer, "Private Browsing" in Firefox and Safari etc.) or opt out of cookies using the links below (where possible).

If you are not familiar with cookies, how to control them or how to delete them, we recommend you visit http://www.aboutcookies.org/ for further information.

Why do we use them?
We use cookies for the following reasons:

  • Identifying which country you have come to our site from so we can present you with the correct content
  • Remembering who you are if and when you log in to our website by creating an account
  • Remembering which products you have added to your shopping bag/basket.
  • Remembering which items you’ve recently viewed so we can display this in the ‘Recently Viewed Items’ on the product details pages

We also work with some trusted partners who use cookies for the following reasons:

  • Web site traffic, sales, performance and website issues analysis
  • Product recommendations
  • Sales attribution for affiliate partners
  • Sales attribution for our paid search partners
  • Retargeting advertising (adverts for our products that appear on other websites once you have visited ours)

Please note, cookies placed on your system from visits to external links or partner websites (before, after or while visiting Ethelandpo.com) are not the responsibility of Ethel & Po.
We value our customer’s privacy and the data they share with us. All our account and payment pages are secure. Please see below for more information.

The following describe the cookie types on this site and what we use them for:

 

Session Cookies – we use these to remember who you are through account creation and log-in. We also use them to remember which products have been added to your shopping bag/basket. Disabling or deleting these may prevent you being able to checkout on our website

Site Redirection and IP Check – we use these to identify which country you are visiting the website from and to present you with the correct currency and language. We also remember which site country site you may have selected from the top navigation so this is the one you see when revisiting the website. The data being passed is anonymous.

How can I delete or disable them?
We strongly recommend you do not delete or disable cookies as this will affect your browsing experience with us, especially when trying to add products to your basket for checkout (which, without cookies enabled, may not be possible)

If you do want to delete or disable them, you will need to go into you web browsers settings/preference and do this from there. Each browser has different settings to manage these and you may need to read through your browsers Help section. More information can be found at http://www.aboutcookies.org/

Privacy And Data Protection

The information you provide on this website will be held by Ethel & Po and not by any third parties.

Use of Your Information:
The information you provide on this site may be held and used by us for any of the following purposes: order processing, administration of customers' orders and/or accounts, dealing with enquiries or complaints, crime and fraud prevention, marketing our products and services generally or (subject to any objection or preference you may indicate when submitting your personal details to us via this Website) for sending information to you about our products from time to time. In addition, and where you have specifically granted consent for us to do so, we may use information about you provided by credit reference agencies to help us make credit decisions and to prevent fraud.

It is your responsibility to maintain the confidentiality of your password and account details. Ethel & Po shall not be liable to any person for any loss or damage, which may arise as a failure to do so.

Disclosure of Your Information:
We may from time to time transfer your personal data (including financial information) to a group company or joint venture partner of Ethel & Po or to a third party agent, supplier, contractor or processor. By submitting your personal data you consent to the transfer of your personal data to such entities.

We may disclose your information to credit agencies and to other people in relation to enquiries concerning the prevention and detection of fraud or crime or the apprehension or prosecution of offenders, or as may be required by law or legal proceedings.

It is your responsibility to maintain the confidentiality of your password and account details. Ethel & Po shall not be liable to any person for any loss or damage, which may arise as a failure to do so.

Communication & Marketing
If you have made a purchase from our website, we may occasionally update you on our latest products, news and special offers via e-mail, post & telephone. If you do not wish to receive these, please let us know and we will remove you from our contact list.